Returns

WHAT IS YOUR NORMAL RETURNS POLICY?

We want you to love our products as much as we do. We’re so confident of this; we offer a full 30-day period to return your order. All we ask is that you send us the products in re-sellable condition. 

HOW DO I RETURN OR EXCHANGE A UK ORDER?

  • If you are not completely satisfied with your purchase and would like to return or exchange your items, please follow the steps below.  

    Simply follow this link, and the instructions on screen to return your items.

    If you have any questions please email customercare@hydeandhare.com

 

WHAT IS YOUR RETURNS WINDOW

30 Days

HOW DO I RETURN OR EXCHANGE OUTSIDE OF THE UK?

  • International orders need to be returned manually by the customer. Please email customercare@hydeandhare.com to organise a return.

 

WHAT IS YOUR RETURNS WINDOW?

  • 30 days from receipt of order
  • They must be in their original condition
  • In the original packaging

ARE THERE ANY CHARGES FOR RETURNS OR EXCHANGES?

  • All UK returns are charged at £4.95, which is deducted from the refund total.
  •  Bedstools and our 'Giant' Beanbags must be returned by the customer.
  • International returns must be paid for, including any additional charges.
  • Please note we limit exchanges to 2 per order.
  • Items must be returned in their original packaging. A £7 charge will be deducted if they are not returned in their original box.

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send a full refund within 7 working days of receiving and inspecting it.

 

WHAT IS THE RETURN ADDRESS?

  • Please use our simple return portal to start a return here.

    Nest and Parcel Ltd
    H&H Returns (Eg HH101000)
    Unit C1, Cadbury Business Park
    Sparkford
    BA22 7LH
    UK
    +447867775600