Returns
WHAT IS YOUR NORMAL RETURNS POLICY?
We want you to love our products as much as we do. We’re so confident of this; we offer a full 30-day period to return your order. All we ask is that you send us the products in re-sellable condition.
HOW DO I RETURN OR EXCHANGE A UK ORDER?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return or exchange
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Please email 'elinn@hydeandhare.com' if you have any questions or have not recevied the postage label
WHAT IS YOUR RETURNS WINDOW
HOW DO I RETURN OR EXCHANGE OUTSIDE OF THE UK?
- International orders need to be returned manually by the customer, please email 'elinn@hydeandhare.com' to organise a return.
WHAT IS YOUR RETURNS WINDOW?
- 30 days from receipt of order
- They must be in their original condition
- In the original packaging
ARE THERE ANY CHARGES FOR RETURNS OR EXCHANGES?
- All UK returns are charged at £5 which is deducted from the refund total.
- International returns must be paid for.
- Please note there is a £15 re-stocking fee for our cowhide rugs due to them needing to be ironed and folded by our team
- Beanbags and bedstools refunds are priced at £19.50 due to their size.
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send a full refund within 5 working days of receiving and inspecting
WHAT IS THE RETURN ADDRESS?
- Hyde & Hare, The Thatch, Frampton Mansell, Stroud, GL6 8JG, UK