To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return or exchange a UK Order?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return or exchange
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Please email '' if you have any questions or have not recevied the postage label


What is your returns window


How do I return or exchange outside of the UK?

  • International orders need to be returned manually by the customer, please email '' to organise a return.


What is your returns window?

  • 30 days from receipt of order
  • They must be in their original condition
  • In the original packaging

Are there any charges for returns or exchanges?

  • All UK returns are charged at £5 which is deducted from the refund total.
  • International returns must be paid for.
  • Please note there is a £15 re-stocking fee for our cowhide rugs due to them needing to be ironed and folded by our team
  • Beanbags and bedstools refunds are priced at £19.50 due to their size.


How soon will I get my refund?

  • Once your return is received and inspected, we will send a full refund within 5 working days of receiving and inspecting


What is the return address?

  • Hyde & Hare, The Thatch, Frampton Mansell, Stroud, GL6 8JG, UK