To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return or exchange a UK Order?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return or exchange
- You will get a confirmation email with the shipping guidelines once the return request is approved
How do I return or exchange outside of the UK?
- International orders need to be returned manually by the customer, please email 'email@example.com' to organise a return.
What is your returns window?
- 30 days from receipt of order
- They must be in their original condition
- In the original packaging
Are there any charges for returns or exchanges?
- All UK returns are charged at £5 which is deducted from the refund total.
- International returns must be paid for.
- Please note there is a £15 re-stocking fee for our cowhide rugs due to them needing to be ironed and folded by our team
- Beanbags and bedstools refunds are priced at £19.50 due to their size.
How soon will I get my refund?
- Once your return is received and inspected, we will send a full refund within 5 working days of receiving and inspecting
What is the return address?
- Hyde & Hare, The Thatch, Frampton Mansell, Stroud, GL6 8JG, UK