To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return or exchange?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return or exchange
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return or exchange your items within 30 days of receipt of your shipment.

  • They must be in their original condition
  • In the original packaging

Are there any charges for returns or exchanges?

  • All UK returns are free of charge, excluding beanbags
  • International returns must be paid for.
  • Please note there is a £15 re-stocking fee for cowhide rugs


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 


What is the return address?

  • Hyde & Hare, The Thatch, Frampton Mansell, Stroud, GL6 8JG, UK